Contact Us
We're here to help with any questions about our products, services, or your order.
Visit Us
123 Luxury Lane
Fashion District
New York, NY 10001
Call Us
Customer Service:
+1 (800) 123-4567
Sales Inquiries:
+1 (800) 765-4321
Email Us
Customer Support:
support@vipeyewear.com
General Inquiries:
info@vipeyewear.com
Hours
Monday - Friday:
9:00 AM - 8:00 PM EST
Saturday - Sunday:
10:00 AM - 6:00 PM EST
Our Flagship Stores
Visit one of our premium locations to experience our collections in person and receive personalized assistance from our eyewear experts.
Los Angeles
Miami
Frequently Asked Questions
Find quick answers to common questions about our products, services, and policies.
How do I track my order?
You can track your order by logging into your account and visiting the 'Order History' section. Alternatively, you can use the tracking number provided in your shipping confirmation email.
What is your return policy?
We offer a 30-day return policy for all frames. Items must be in their original condition with all packaging and accessories. Prescription lenses are non-returnable unless there is a manufacturing defect.
Do you offer prescription lenses?
Yes, we offer prescription lenses for all our frames. You can upload your prescription during checkout or send it to us after placing your order. We offer single vision, progressive, and bifocal lenses.
How do I know which frames will fit me?
You can use our Virtual Try-On feature to see how different frames look on your face. We also provide detailed measurements for each frame, and our Face Shape Guide can help you find styles that complement your features.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can see the shipping options available to your country during checkout.
Can't find the answer you're looking for? Contact our customer support team.
Contact Support